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This page sets out the ngb88 privacy policy in plain terms: the account details we keep, how wallet activity on bKash and Nagad is recorded, and the routes you use to correct or remove something. What applies to you depends on your local law and the eligible regions we serve.
Privacy law is not the same in every market, and we do not pretend otherwise. Where you live decides which rules apply to the personal data you share here, so what we can collect, keep and delete depends on your local law and the eligible regions we serve. In Bangladesh, your account starts with a name, a mobile number and the payment details you attach to your wallet. If you deposit with bKash or Nagad, the transaction reference from that transfer sits in your account history so both you and our support team can trace it. We keep that history because a payment question is the single most common reason someone contacts us. We do not sell your details to anyone. We do not pass your phone number to outside marketing lists. Data moves out of our systems only where it is needed to run your account: confirming a wallet deposit, investigating a disputed record, or answering a request you make in writing. You can ask us what we hold, ask us to fix something that is wrong, or ask us to close the account and remove what we are not required to keep. Some records stay because accounting rules in your jurisdiction expect them to. We say so plainly rather than burying it in a long clause. Read the sections below for the actions you can take, and use the support routes published on this site when you want to start.
One policy cannot cover everything you touch online. What follows applies to the accounts we open, the wallet activity recorded inside them, and the pages we publish for Bangladesh readers. It begins the moment you start an account form and continues while you are signed in. Account access, payment records and the settings attached to your profile all sit inside this policy. So does anything you send us through the support routes shown on this site, including a question about a bKash or Nagad transfer. It does not follow you everywhere. If you open a link to an outside service, that service answers for its own handling of your details, not us. Links to partner pages go the same way. Anything you post on a forum or social page that is not ours falls outside our control entirely. We also cannot speak for how your mobile operator or bank handles what it already holds about you. The four rows below show where each item lands.
Everything tied to opening and running your account sits inside this policy: the mobile number you register, your sign-in, the profile fields you can edit, and the settings you choose. Support messages you send from the account area are covered too, because they stay attached to that same record.
Deposits and withdrawals you make with bKash, Nagad or Rocket create a record against your account. That record, its reference number and the history view you see are all inside this policy. It is the part we are asked about most, and the part we keep longest.
The pages you read here, the game categories shown in the lobby and any notice we publish sit inside this policy as well. So does the basic device and browser detail our servers log to hold a session open and to flag an unusual sign-in attempt.
Outside links do not travel with us. A partner page, a payment provider's own screen or any other site you reach from here answers for its own data handling. Your mobile operator and your bank hold records about you that we never see and cannot change.
Four things are open to you under this policy: check what your account shows, correct a field that is wrong, ask a question about a record, and ask us to stop holding what we do not need. All four start from your signed-in account area. Open your profile and you can see the name, mobile number and saved wallet details we hold. That is your own copy, not a hidden file. If something is out of date — a new number, a corrected spelling — edit it there and the change carries through to the record our support team reads. When you want something explained rather than changed, write through the support route published on this site and quote the wallet reference from your history. That reference is what lets the team find the right record without asking you to explain everything twice. Removal requests are read against the law where you live, and we tell you which parts we must keep, and why.
Open your signed-in profile and your wallet history. The name, mobile number, saved wallet details and past transactions are all visible there, and the reference numbers you will need for any follow-up question sit on the same screen.
If a mobile number, a spelling or a saved wallet detail is wrong, edit that field in your profile. The change updates the record our support team reads, so a later message about your account matches what you see. No separate form is needed for a simple correction.
Send your question through the support route published on this site, with the mobile number on the account. If it concerns a payment, quote the reference from your history and the team can trace the right record in one pass.
You can ask us to delete data we are not obliged to keep. We read the request against the law where you live, remove what we are free to remove, and reply saying what was deleted, what has to stay and for how long.
Contact about privacy runs through the same routes that handle everything else on your account, and we have kept them narrow so you always know where a message lands. Start from the signed-in account area if your question is about a record you can see, a number that needs changing, or a payment reference you want traced. Start from the public support page if you are asking before you open an account, or if you cannot get into it. Whichever route you pick, include the mobile number on the account and the transaction reference from your wallet history. It saves a round of messages. We do not publish a phone line for privacy questions, and we never ask you to send a password through any channel. If you are writing on behalf of someone else, say so in the first line and we will tell you what we need before going further.
Open your profile while logged in to see the name, mobile number and wallet details we hold, and to change a field that is out of date. Questions about a specific record usually start here, because the reference number can be copied straight from your history.
The contact option published on this site is for questions asked before you open an account, and for anyone who cannot reach the signed-in area. Describe the request in one message and include the mobile number linked to your account.
For deletion or correction requests we can act on, send a written message through the support route with the account mobile number and what you want changed. Keep a copy of what you send so you can follow it up with the same reference.
Handling data well is mostly about not over-collecting. We ask for a name, a mobile number and the wallet details your account needs to move money, and we leave the rest alone. Your sign-in is tied to the account area, and we ask you to keep that password out of messages — no member of staff needs it to answer a privacy question. Cookies do one job here: they hold a session open while you move between lobby pages, and they remember a few display settings between visits. Clearing them in your browser settings signs you out. Retention is decided by two things — whether your account is open, and what local accounting rules expect us to keep. Payment history usually outlasts everything else, since a question about a bKash deposit can surface months later. When you want something changed, use the route below and name the record. We confirm the change rather than leaving you guessing. If a request falls outside what we can do under your local law, you hear that answer plainly.
We keep the account details you give us, the wallet activity your deposits and withdrawals create, and the support messages attached to your account. Nothing is collected for its own sake. Each field exists because a sign-in, a payment trace or a support answer depends on it.
Cookies keep you signed in and remember basic page settings between visits. They are not used to build a profile for outside advertisers. You can clear them from your browser settings at any time, though you will be asked to sign in again on your next visit.
Records stay while your account is open, and for the period accounting rules in your jurisdiction expect afterwards. Payment history is the part that usually lives longest, because a transfer question can arrive long after the deposit. Once that period ends, we remove what we are free to remove.
Ask through the support route published on this site or from inside your account area. Say what you want changed or deleted. We confirm what we have done, and where your local law obliges us to keep something, we tell you that instead of leaving the request open.
Most of the privacy questions we receive come from the same few places: someone wants to know what is on file, someone wants a field corrected, and someone wants to understand why a payment record is still there months after the transfer. Each of those has a route, and none of them needs a lawyer. We have kept the answers below short on purpose. Where an outcome depends on the law in your country, the answer says so instead of promising a fixed result. Where you can do something yourself from the account area, we point you at the field rather than asking you to send a message and wait. If your question is not here, the support route above is the clearest path to an answer. Write once with the reference number from your history and enough detail to identify the account, and the record can be traced without a second round of messages.
Your name, mobile number, the sign-in details attached to your account, and the wallet activity your deposits and withdrawals create. If you contact support, the messages you send stay on file so the next person who answers you can see the whole conversation without asking again.
You can. Write from the account area and say which records you want removed. We read the request against the law where you live, delete what we are free to delete, and tell you plainly which parts we have to keep, usually payment records your jurisdiction expects us to retain.
They form your transaction history. Every bKash, Nagad or Rocket transfer you make is stored against your account so a disputed deposit can be traced by its reference number. We do not use those records for anything beyond running your account and answering you about it.
Your details are not sold, rented or handed to outside marketing lists. Sharing happens only where your account cannot work without it — a payment provider confirming a transfer, or a request you make yourself — and only to the extent that task actually needs.
Open your signed-in profile and edit the field directly. A changed mobile number updates the record our support team reads, so quote the new number when you next contact us. Saved wallet details follow the same route, and the account area always shows what is currently on file.
Use the support route published on this site, or the contact option inside your account area. Quote the reference number from your transaction history so the right record can be found. Any change you request afterwards follows that same route, which keeps everything in one place.